Frequently Asked Questions
Looking for additional guidance as you begin your eLearning journey with the Lab Manager Academy? Below are responses to commonly asked questions that will help ensure a smooth learning experience.
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Is Lab Manager Academy an online platform for courses?
Yes, Lab Manager Academy is an online platform offering virtual courses that can be accessed from anywhere with an internet connection.
Can I take Lab Manager Academy courses at my own convenience?
Absolutely! Lab Manager Academy allows learners to take courses at their own convenience. The courses are self-paced, allowing you to start and stop as you please.
How long does it typically take to complete a course at Lab Manager Academy?
Each course at Lab Manager Academy typically takes approximately 60 minutes to complete. This duration applies to each individual course, ensuring focused and efficient learning experiences.
Do I have to complete a course in one sitting, or can I pause and resume later?
You don’t have to complete a course in one sitting. Lab Manager Academy allows you to pause and resume your progress whenever you need to, ensuring flexibility in your learning experience.
If I purchase individual courses or streams, will I still receive the full certificate upon completing all of them?
Yes, you can choose to purchase courses or streams individually. As you complete the necessary prerequisites for a stream credential or a full certificate, that program will automatically be added to your account for you to receive an official certificate for your achievement.
Can I get help from the instructor if I have questions or need clarification on the content as I’m working through courses?
Absolutely you can—we’re committed to your success! Once a month, Lab Manager Academy instructor Scott Hanton will host an open Zoom meeting to answer questions and concerns to make sure you get the most out of your eLearning experience. This is an optional feature for those interested, at no additional cost.
How long is my account active?
At this time, our expectation is that users access the system at least every 45 days. If an account is dormant for longer than 45 days, it will be marked inactive. Accounts can be reactivated by completing the form below or by emailing us at academy@labmanager.com.
How long can I access the courses I’ve purchased?
Individuals currently have unlimited access to the courses they’ve purchased. Learners can come back into the system and review courses, and have access to any updates made to courses since they took them last.
Are subscriptions available for groups, organizations, or companies?
Yes, annual subscription packages are available for different size organizations. This enables colleagues to learn together. Currently, all subscriptions are on an annual basis. The subscription would need to be renewed to provide access beyond 12months. Please see our Corporate Solutions page for more information and to reach out to our Training Advisor.
What type of payment do you accept?
The Stripe payment processor accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB payments from customers worldwide, Apple Pay, Google Pay, AliPay, and WeChat Pay.
