Advanced Lab Management

Lab Errors and Root Cause Analysis

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What this lab errors and root cause analysis course covers for laboratory management

This course helps laboratory professionals understand how errors occur, how to investigate them effectively, and how to build systems that reduce risk and improve performance.

Errors in laboratory environments are inevitable—but repeated errors are not. When labs rely on quick fixes instead of structured investigation, the same issues continue to surface, impacting data integrity, timelines, and operational efficiency.

In this course, you’ll learn how to identify different types of laboratory errors, apply root cause analysis techniques, and develop corrective actions that address underlying issues—not just symptoms. You’ll also explore how leading laboratories create systems that encourage transparency, learning, and continuous improvement.
  • Area of Study

    Advanced Lab Management

  • Course Duration

    1 hour

  • CEUs

    0.2

    • Learner Feedback

            4.2/5

    “Provides practical ways to work through lab errors and prevent them from recurring.”
    “Introduces multiple root cause analysis methods that can be applied in different situations.”
    “Useful tools and diagrams that help make complex problems easier to understand.”
    Advanced Lab Management Certificate | Lab Manager Academy

    Why root cause analysis is critical for laboratory performance and quality

    Laboratories operate in environments where precision, accuracy, and compliance are essential.

    Without structured approaches to error analysis, labs often experience:
    • Recurring errors and unresolved issues
    • Compromised data integrity and quality concerns
    • Increased compliance and audit risks
    • Inefficient corrective actions that fail to address root causes
    • Loss of time and resources investigating repeated problems
    High-performing labs don’t just respond to errors—they use them to strengthen processes, improve decision-making, and build more reliable systems.

    Key benefits of lab error analysis and root cause investigation

    • Identify and resolve the true cause of laboratory errors: Move beyond surface-level fixes and address underlying issues that impact performance.
    • Improve laboratory quality and data integrity: Strengthen processes to reduce variability, errors, and compliance risks.
    • Prevent recurring issues and improve operational efficiency: Implement corrective actions that create long-term improvements.
    • Strengthen compliance and audit readiness: Demonstrate structured approaches to error investigation and continuous improvement.

    What you will learn in lab errors and root cause analysis

    By the end of this course, engaged learners should be able to:

    • Explain the different types of errors that can occur in a lab
    • Distinguish between symptoms and root causes
    • Apply root cause analysis tools such as the 5 Whys, cause mapping, and fishbone diagrams
    • Lead error investigations that support psychological safety
    • Recognize and overcome bias during problem-solving
    • Implement actions that reduce risk and improve lab performance

    When errors happen, the real risk isn’t the mistake—it’s not understanding why it happened.

    Develop the skills to investigate issues, uncover root causes, and implement solutions that prevent them from happening again. Part of a 10-course program designed to strengthen decision-making, quality, and operational control.

    Enroll in the Advanced Lab Management Certificate to improve how your lab identifies, resolves, and learns from errors.

    Meet The Instructor

    Scott Hanton

    PhD

    Years of Experience
    Scott Hanton is the editorial director at Lab Manager and the leader of the Lab Manager Academy. He spent 30 years working in industrial chemistry labs, with 20 years as a lab manager. He had roles of general manager, laboratory operations manager and chief scientist for Intertek Allentown. Previously, he had roles of research scientist, laboratory supervisor, and section manager at Air Products & Chemicals. Through these different roles, Scott developed expertise in polymer mass spectrometry, analytical characterization, people leadership, and business management. He earned a BS in Chemistry from Michigan State University and a PhD in Physical Chemistry from the University of Wisconsin-Madison. Scott is an active member of ACS, ASMS, and ALMA.

    Watch the first module free: Start with the introduction video

    Click the Introduction video in the first section to access the opening lesson at no cost. Create a free account to preview this laboratory root cause analysis training and see how you can improve quality, reduce errors, and strengthen processes in your lab.

    Laboratory root cause analysis curriculum: error identification, investigation, and prevention

    This self-paced course provides a structured approach to identifying, analyzing, and resolving laboratory errors to improve quality and operational performance.
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    How this course strengthens quality and performance in laboratory operations

    This course is part of a 10-course program designed to help laboratory leaders improve quality, reduce risk, and strengthen operational performance.

    Built for laboratory professionals responsible for quality and compliance

    Designed for managers and staff who need to identify errors, investigate issues, and improve processes.

    Earn recognized credentials as part of a broader leadership program

    Receive 0.2 IACET-accredited CEUs and build toward a comprehensive certificate in advanced laboratory management.

    Practical, application-focused root cause analysis training

    Learn structured tools and frameworks you can apply immediately to real laboratory challenges.

    Frequently asked questions about lab errors and root cause analysis

    What is root cause analysis in laboratory operations?

    Root cause analysis is a structured method used to identify the underlying cause of laboratory errors and implement corrective actions to prevent recurrence.

    Who should take this lab errors and root cause analysis course?

    This course is designed for laboratory managers, quality professionals, and staff responsible for investigating errors, improving processes, and maintaining compliance.

    What types of errors are covered in this course?

    The course explores a range of laboratory errors, including human errors, process failures, system issues, and workflow-related problems.

    What tools are used for root cause analysis?

    You’ll learn practical tools such as the 5 Whys, fishbone diagrams, and structured investigation methods to analyze and resolve laboratory issues.

    How is this course applied in real laboratory settings?

    You’ll learn how to investigate real-world errors, identify contributing factors, and implement corrective and preventive actions that improve quality and performance.

    Does this course provide CEUs?

    Yes. This course awards 0.2 IACET-accredited Continuing Education Units (CEUs) upon completion.

    Do I need prior leadership experience?

    No. This course is designed for laboratory professionals and provides practical strategies that can be applied regardless of experience level.

    What are the technical requirements for this course?

    The course is delivered fully online and self-paced. You only need a stable internet connection and a device capable of streaming video content.

    How does this course fit into the Advanced Lab Management Certificate?

    This course is one of 10 included in a comprehensive program designed to help laboratory leaders strengthen leadership, communication, and team performance.

    Can I enroll as part of a team or organization?

    Yes. We offer corporate training options, including site licenses and group enrollment packages for organizations looking to train multiple team members.

    Contact us to learn more about team training options.
    Lab Manager Academy is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.