Lab Management

Conflict Management and Resolution

Course overview
Are you a lab manager striving to navigate through the maze of conflicts with finesse and efficacy? Conflict resolution is not just a skill; it's a strategic asset crucial for maintaining harmony and productivity in any laboratory setting. Welcome to our dynamic online course, where we delve deep into the art and science of Conflict Management and Resolution.
  • Area of Study

    Lab Management

  • Course Duration

    1 hour

  • CEUs

    0.1

    This course is part of the Lab Management Certificate. Looking to enroll in the full certificate?
    Illustration of Lab Management Certificate on a computer screen | Lab Manager Academy

    What is this course about?

    In this course, you'll embark on a transformative journey to master the art of conflict resolution in the laboratory environment. From understanding the significance of healthy conflict to implementing proven strategies for de-escalation and collaboration, you'll emerge equipped with invaluable insights and practical skills to navigate through conflicts with confidence and finesse.

    What are the benefits of this course?

    • Unlock the Power of Healthy Conflict: Discover the myriad benefits of embracing healthy conflict within your lab environment. Learn how conflict can serve as a catalyst for innovation and creativity, driving your team towards new heights of success.
    • Masterful Conflict De-escalation: Develop the skills to defuse tensions and steer conflicts towards mutually beneficial solutions. Through proven behavioral techniques, you'll learn to foster an atmosphere of calm, support, and curiosity, paving the way for constructive dialogue and resolution.
    • Navigate with Facts, Not Blame: Understand the importance of basing conflict resolution on facts rather than emotions. Explore how adopting a data-driven approach can mitigate blame and lead to more effective problem-solving and decision-making processes.
    • Cultivate a Culture of Collaboration: Implement key characteristics of lab culture that foster cooperation and minimize unhealthy conflicts. From fostering open communication channels to promoting a culture of respect and understanding, you'll learn to cultivate an environment where conflicts are opportunities for growth rather than sources of tension.

    What are the learning outcomes of this course?

    By the end of this course, engaged learners should be able to:

    • List the benefits of healthy conflict
    • Describe how healthy conflict can be a source of innovation and creativity
    • Demonstrate behaviors that will de-escalate conflict and lead to mutually beneficial solutions
    • Explain the benefits of following the facts to solve issues, rather than emotionally blaming people
    • Implement some characteristics of lab culture that will reduce unhealthy conflicts

    Don't let conflict hinder your lab's potential.

    Enroll now and unlock the transformative power of effective conflict management and resolution. Your journey towards a more harmonious and innovative laboratory environment starts here.

    Meet The Instructor

    Scott Hanton

    PhD

    Years of Experience
    Scott Hanton is the editorial director at Lab Manager and the leader of the Lab Manager Academy. He spent 30 years working in industrial chemistry labs, with 20 years as a lab manager. He had roles of general manager, laboratory operations manager and chief scientist for Intertek Allentown. Previously, he had roles of research scientist, laboratory supervisor, and section manager at Air Products & Chemicals. Through these different roles, Scott developed expertise in polymer mass spectrometry, analytical characterization, people leadership, and business management. He earned a BS in Chemistry from Michigan State University and a PhD in Physical Chemistry from the University of Wisconsin-Madison. Scott is an active member of ACS, ASMS, and ALMA.

    Course Content

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    What are the unique features of this course?

    Our Lab Management courses are designed to support existing and potential lab managers with training in a wide variety of leadership and management skills.

    Self-paced Courses

    Each lecture video features supporting slides, skill-testing activities, interactive elements, and a short quiz.

    IACET Accreditation

    Each Lab Management course is accredited by IACET and is worth 0.1 CEUs.

    Comprehensive Content

    We offer a variety of Lab Management courses designed to empower learners to navigate the intricacies of laboratory operations, from regulatory compliance to operational efficiency.
    Lab Manager Academy is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.